> ## Content Index > Fetch the complete content index at: https://dispensaire-en.abstract27.com/llms.txt > Use this file to discover other available public pages before exploring further. # FAQ – Frequently Asked Questions - URL: https://dispensaire-en.abstract27.com/faq/ - Published: 2025-05-14T17:06:00.000Z - Updated: 2026-07-29T11:49:03.000Z - Description: Here you will find answers to the most frequently asked questions about the Dispensaire Français. - Author: Admin - Tags: Practical Guide [🏥 Access & eligibility ](#acces) [📅 Consultations & appointments ](#rdv) [📍 Practical information ](#pratique) ## 🏥 Access & eligibility #### Who can be seen at the Dispensaire Français? The Dispensaire is aimed in particular at people who: - Are not yet registered with the NHS - Do not have private insurance (including French-speaking students or interns) - Are in financial difficulty (job loss, emergency situation) - Are seeking a second medical opinion in French #### How can you access care at the Dispensaire Français? To receive care for £10 at the Dispensaire Français, you must ****declare on your honour** that you do not have private insurance, or prove that you are in difficulty (job loss, domestic abuse, etc.) #### Do you need to be a French national to be seen? No, we welcome all French speakers: French, Belgian, Swiss, Québécois, French-speaking Africans, and so on. #### Can you be seen without being registered with the NHS? Yes, our services are open to all French speakers living in London and the United Kingdom, ****with or without NHS cover.** #### ****How much do consultations and the annual registration cost?** The ****annual registration costs £10**, whatever your age, and is valid for one year. ****Each consultation also costs £10**. The Dispensaire is not a substitute for the NHS. We help and guide patients through their steps within the British healthcare system, but we do not provide long-term medical follow-up. #### ****How do you register with the Dispensaire Français?** Registration with the Dispensaire is done by telephone when booking your first appointment. An ****online form** is then sent with the appointment confirmation. If the form has not been completed online, it can also be filled in on site at your first appointment. #### Are the Dispensaire's services free for children? No. Every patient, whatever their age, must pay the £10 annual registration and the £10 consultations. However, the [Espace Santé Jeunes](https://dispensaire-en.abstract27.com/youth-health-space/) is free for 13-25 year olds. --- ## 📅 Consultations & appointments #### How do you book an appointment at the Dispensaire Français? To find out more about our opening hours, accessibility and how to contact us, please see our [Book an appointment at the Dispensaire Français](https://dispensaire-en.abstract27.com/book-an-appointment/) page #### Which doctors can I see? To find out more about our general practice and specialist medical services, please see our [Consultations at the Dispensaire Français](https://dispensaire-en.abstract27.com/consultations/) page. #### ****Can I request a chaperone?** ****Yes.** You can request the presence of a chaperone before or during your consultation. A chaperone is a trained member of our team who can be present during a medical examination to ensure the patient's comfort and safety. #### Can I bring an interpreter? ****No.** You must speak French, as the Dispensaire is intended for French speakers in the United Kingdom. As such, our consultations are conducted only in French. #### Who should you call in an emergency? ****Outside opening hours:** call ****NHS 111** (free, 24/7) for medical advice in English. In an emergency, call ****999**. ## 📍 Practical information #### Do you have access for people with reduced mobility? ****Yes**. We have a ramp on the ground floor and a lift that serves all floors. #### How do you pay for consultations? Payment is made on site at reception (cash or card) and also by telephone (card) for remote consultations. #### ****What documents should you bring to your first consultation?** You must bring ****proof of identity** (passport or National Identity Card). #### ****Are remote consultations possible?** ****Yes** consultations can be held remotely by video call (or by telephone depending on the case). Our internal system generates the video call links. --- Haven't found the answer to your question? Contact us Our team is available to answer any questions you may have about accessing our services. [📞 020 8222 8822 ](tel:02082228822) [✉ info@df-sfb.org.uk ](mailto:info@df-sfb.org.uk)