🏥 Access & eligibility
Who can be seen at the Dispensaire Français?
The Dispensaire is aimed in particular at people who:
- Are not yet registered with the NHS
- Do not have private insurance (including French-speaking students or interns)
- Are in financial difficulty (job loss, emergency situation)
- Are seeking a second medical opinion in French
How can you access care at the Dispensaire Français?
To receive care for £10 at the Dispensaire Français, you must declare on your honour that you do not have private insurance, or prove that you are in difficulty (job loss, domestic abuse, etc.)
Do you need to be a French national to be seen?
No, we welcome all French speakers: French, Belgian, Swiss, Québécois, French-speaking Africans, and so on.
Can you be seen without being registered with the NHS?
Yes, our services are open to all French speakers living in London and the United Kingdom, with or without NHS cover.
How much do consultations and the annual registration cost?
The annual registration costs £10, whatever your age, and is valid for one year. Each consultation also costs £10. The Dispensaire is not a substitute for the NHS. We help and guide patients through their steps within the British healthcare system, but we do not provide long-term medical follow-up.
How do you register with the Dispensaire Français?
Registration with the Dispensaire is done by telephone when booking your first appointment. An online form is then sent with the appointment confirmation. If the form has not been completed online, it can also be filled in on site at your first appointment.
Are the Dispensaire's services free for children?
No. Every patient, whatever their age, must pay the £10 annual registration and the £10 consultations. However, the Youth Health Space is free for 13-25 year olds.
📅 Consultations & appointments
How do you book an appointment at the Dispensaire Français?
To find out more about our opening hours, accessibility and how to contact us, please see our Book an appointment at the Dispensaire Français page
Which doctors can I see?
To find out more about our general practice and specialist medical services, please see our Consultations at the Dispensaire Français page.
Can I request a chaperone?
Yes. You can request the presence of a chaperone before or during your consultation. A chaperone is a trained member of our team who can be present during a medical examination to ensure the patient's comfort and safety.
Can I bring an interpreter?
No. You must speak French, as the Dispensaire is intended for French speakers in the United Kingdom. As such, our consultations are conducted only in French.
Who should you call in an emergency?
Outside opening hours: call NHS 111 (free, 24/7) for medical advice in English. In an emergency, call 999.
📍 Practical information
Do you have access for people with reduced mobility?
Yes. We have a ramp on the ground floor and a lift that serves all floors.
How do you pay for consultations?
Payment is made on site at reception (cash or card) and also by telephone (card) for remote consultations.
What documents should you bring to your first consultation?
You must bring proof of identity (passport or National Identity Card).
Are remote consultations possible?
Yes consultations can be held remotely by video call (or by telephone depending on the case). Our internal system generates the video call links.
